How does the technical assistance service work to repair faulty or defective goods?
In the event of faulty or defective goods, you can take the following steps:
2. Send the form by email to firstname.lastname@example.org
Comastri Distribution staff will take over your case, assess your specific situation and get back to you as soon as possible.
Once you have received authorisation for sending from the personnel in charge, you can send the equipment. All shipping information will be forwarded by Comastri Distribution personnel.
If the material is found to be under warranty, Comastri Distribution will take care of the necessary technical assistance.
If the material is not under warranty, a quotation for service will be sent.