How the technical assistance service for faulty or defective goods works
Follow the instructions to send us your instrument and receive assistance.
- Fill out RMA form and fill in the required information
- Send Form to email service@comastridistribution.com
- Comastri Distribution's dedicated staff will take charge of your file, assess the specific situation and recount you as quickly as possible.
- After receiving authorization for shipment from the appropriate personnel, you will be able to ship the instrument. All shipping information will be forwarded by Comastri Distribution's assigned staff.
- If the material turns out to be under warranty, Comastri Distributionion will take care of the necessary technical assistance.
- If the material is found not to be under warranty, an off-contract on-lab technical service will be arranged.
What does on lab technical support provide out of warranty?
An on-lab off-contract technical assistance involves CD sending flat-rate quotations.
Once the material is received, (if the material is found not to be under warranty) customer support sends a flat-rate quote that the customer decides whether to accept or reject.
Once the estimate is accepted, the laboratory examines the product. If it is found to be indeed repairable, it is repaired within an estimated time frame of 2 to 4 weeks. If the product is not repairable, it is sent back at the customer's expense.
If it is necessary to reformulate the estimate, repairs will be made only after the customer has approved the new estimate.
How to make the shipment?
Goods must be shipped on CD after completing the RMA form online. A printed copy of the form must be placed on the outside of the shipped package along with the shipping document.
The address to which the package should be sent is:
Comastri Distribution S.r.l
Via Risorgimento 35/E,
40069 - Zola Predosa
(BO, Italia)